Metizsoft Inc. is a product engineering and IT services company headquartered in the United States. We value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal and business information when you:
- Visit our website www.metizsoftinc.com
- Engage with us for product engineering, software development, or consulting services
- Use a product, application, or solution engineered by us
- Communicate with our teams for support, inquiries, or partnerships
1. Information We Collect
We may collect different types of data depending on your interaction with us:
a) Contact & Identity Information
- Name, email address, phone number
- Provided voluntarily through forms, proposals, demo requests, and communications
b) Business & Project Data
- Documents, files, specifications, code samples, and intellectual property you share for product engineering projects
- Requirements and feedback related to product design, development, or deployment
c) Technical & Device Information
- IP address, browser type, device type, operating system, time zone, and geolocation (approximate)
- Collected automatically when you interact with our website or software solutions
d) Usage Data
- Website interactions (pages visited, time spent, links clicked)
- Product usage patterns (features used, performance logs, crash reports)
e) Cookies & Tracking Data
- Session cookies for website functionality
- Analytics cookies (e.g., Google Analytics) to improve performance
- Marketing/advertising cookies (if you opt-in)
f) Sensitive Data (If Applicable)
- In rare cases, we may process sensitive data (e.g., financial, legal, or health-related info in client projects), such data is always handled with enhanced safeguards and only when necessary for project delivery or legal compliance.
2. How We Use Your Information
We use the data we collect for the following purposes:
- To provide and deliver our engineering, consulting, and software development services
- To manage and execute client projects securely and efficiently
- To respond to inquiries, proposals, and support requests
- To improve website performance, products, and customer experience
- To send newsletters, promotions, or updates (with your consent)
- To ensure security, detect fraud, and comply with legal requirements
- To analyze usage trends and enhance the functionality of products and services.
3. Cookies & Tracking Management
We use cookies and similar tracking technologies to improve website functionality, enhance user experience, and provide relevant marketing.
Types of Cookies We Use
- Strictly Necessary Cookies: Essential for website operation (cannot be disabled).
- Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics).
- Functional Cookies: Remember preferences like language or region.
- Advertising/Targeting Cookies: Deliver relevant ads and measure campaign effectiveness (only with your consent).
How You Can Manage Cookies
- Browser Settings: You can manage or disable cookies through your browser's settings (Chrome, Firefox, Safari, Edge, etc.).
- Opt-Out Tools: You may opt-out of third-party tracking via tools such as Google Analytics Opt-Out Add-on or the Network Advertising Initiative.
- Consent Banner: On first visit, you will see a cookie consent banner. You can accept, reject, or customize cookie categories.
- Impact: Disabling cookies may limit certain website features and reduce functionality.
4. Sharing & Disclosure of Information
We respect confidentiality and do not sell your personal data. Data may be shared only in these cases:
- Service Providers & Vendors (hosting, analytics, customer support, email delivery)
- Project Partners (consultants, subcontractors under NDA)
- Legal Authorities (to comply with law or regulation)
- Business Transfers (merger, acquisition, restructuring with prior notice)
Data Processing Agreements (DPAs):
Whenever we share data with third-party providers, we ensure a Data Processing Agreement (DPA) is in place. These agreements require service providers to:
- Process data only on our documented instructions
- Implement appropriate technical and organizational safeguards
- Maintain confidentiality and restrict unauthorized access
- Assist us in fulfilling data subject rights under GDPR/CCPA
- Delete or return data after the service relationship ends.
5. Opt-Out Mechanisms
We respect your right to control how your data is used. You may:
Marketing Emails & Newsletters:
- Unsubscribe anytime by clicking the "unsubscribe" link in our emails.
- Or email us directly at connect@metizsoftinc.net to opt out.
Product Updates & Notifications:
- Manage communication preferences via your account or application settings.
- Contact us if you require assistance in adjusting preferences.
Cookies & Tracking:
- Customize preferences via our cookie consent banner.
- Disable cookies via browser settings or third-party opt-out tools.
Even if you opt out of marketing communications, you may still receive transactional or service-related communications (e.g., project updates, invoices, support responses).
6. Data Security
We take data security seriously, especially given the sensitive nature of product engineering. Our security measures include:
- Secure servers and encrypted communications (SSL/TLS)
- Restricted access to client data (role-based access)
- Confidentiality and non-disclosure agreements (NDAs) with employees and contractors
- Regular monitoring, backups, and threat detection
- Following industry best practices for secure software development (SSDLC)
Breach Notification
If a data breach occurs, we will notify affected individuals and relevant authorities within legally mandated timelines (e.g., GDPR: 72 hours).
5. Data Retention
- Client & Project Data → retained for the duration of the engagement and securely deleted or returned after project completion (unless legally required to retain)
- Contact & Marketing Data → retained until you opt out or unsubscribe
- Product/Application Data → retained as long as required for product functionality, support, or legal obligations
6. Your Rights
Depending on your location (e.g., US, EU, California), you may have the right to:
- Access, update, or correct your personal data
- Request deletion of your information
- Withdraw consent for marketing communications
- Restrict or object to data processing
- Request a copy of your data in a portable format
To exercise these rights, contact us at connect@metizsoftinc.net.
7. Children's Privacy
Our services are directed to businesses and professionals. We do not knowingly collect personal data from children under 13 (or 16 in some regions). If discovered, such data will be deleted immediately.
8. Third-Party Services & Links
Our website, products, or services may integrate with or link to third-party platforms (e.g., APIs, analytics, cloud providers, payment gateways). We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
9. International Data Transfers
As a global product engineering company, your data may be transferred and processed in countries outside your place of residence. We ensure that appropriate safeguards (e.g., standard contractual clauses, data protection agreements) are in place.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will always be posted at metizsoftinc.com/privacy-policy, with a revised "Effective Date."